Welcome to Moticon Support

icn-020_get-support

Get Support

icn-057_sensor-insoles

Quickstart Manuals

icn-063_auto-video-sync

Tutorial Videos

icn-018_documentation

Software Docu

icn-019_faq

FAQ

icn-022_fitting-guide

Size Guide

icn-021_datasheets

Datasheets

Trade in with Moticon.

Trade in your eligible sensor insoles for discount toward an update to the latest model.

Trade in with Moticon.

Trade in your eligible sensor insoles for discount toward an update to the latest model.

Software Updates

Stay up to date and receive new software features and performance enhancements.

Support Service

Get individual support for system setup and access to the Moticon HELPDESK system.

Replacement Service

Exchange SCIENCE Sensor Insoles and get discounts up to 12 months after purchase.

Get support.

Answer a few questions and we’ll get back to you and help you find a solution.

Quickstart manuals.

Discover how to set up your Moticon SCIENCE Sensor Insoles and software.

icn-058_software-setup

Software Setup

icn-057_sensor-insoles

Sensor Insole Setup

icn-059_daq-procedure

Data Acquisition Procedure

Tutorial videos.

What our online training videos and learn tipps and tricks about how to use Moticon SCIENCE.

Software documentation.

Step by step – you will be guided through all features of the Moticon SCIENCE software step by step in our online documentation.

FAQ

Select a topic of interest to find frequently asked questions.

  • All
  • Other
  • Sensor Insoles
  • Software
  • System

Are Moticon SCIENCE Sensor Insoles certified as medical products?

No. Moticon SCIENCE products are currently not certified as medical products according to ISO 13485 and related product norms. Moticon held a certificate as medical device manufacturer between 12-2016 and 03-2019. We are seeking to regain the certification for our new …

Read More

Which wireless standard do you use?

There are 2 answers to this questions. To connect Moticon SCIENCE Sensor Insoles to a mobile phone and to control measurements with the SCIENCE Mobile App, we use a Bluetooth Low Energy Connection (5.0)Once you want to transmit sensor data …

Read More

Which sizes can I get?

Moticon SCIENCE Sensor Insoles are available in 9 different double sizes. To get an overview, visit the specifications page. In addition, we have prepared a fitting guide to make sure you are able to select the correct sizes for your needs. …

Read More

Do you offer warranty?

Due to the nature of the sensor insoles, we cannot offer a general warranty in the sense of free of charge product exchange. We ensure perfect function before dispatching our products to customers and we specify a typical durability. However, …

Read More

How durable are Moticon SCIENCE Sensor Insole?

Use it, squeeze the outmost out in action, but treat it with care when inserting Moticon SCIENCE Sensor Insoles into a shoe or taking them out! The typical durability of a Moticon Sensor Insole is 100km (60mi) for running. Highly …

Read More

Resources

Our specification documents provide detailed technical and regulatory information.

Datasheets

Size Fitting Guide

This document should be used to determine the correct sensor insole size. Matches international sizing tables.
Note: Please read the Use Notes on page 22

Instruction Manual

Certificates

The SCIENCE Sensor Insole is certified according to regulations for wireless devices in various countries

Note: Currently, the certification is valid for Europe & Switzerland (CE) and the United States of America (FCC).

This website uses cookies to improve your experience. If you continue using our website, we assume your consent with this. Further information is provided in our data privacy statement.