Welcome to Moticon Support

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Get Support

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Software Setup

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Sensor Insole Setup

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Data Acquisition

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Software Docu

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FAQ

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Size Guide

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Resources

Trade in with Moticon.

Trade in your eligible sensor insoles for discount toward an update to the latest model.

Software Updates

Stay up to date and receive new software features and performance enhancements.

Support Service

Get individual support for system setup and access to the Moticon HELPDESK system.

Replacement Service

Exchange SCIENCE Sensor Insoles and get discounts up to 12 months after purchase.

Get support.

Answer a few questions and we’ll get back to you and help you find a solution.

Software setup.

Discover how to set up the Moticon SCIENCE Mobile App and the Moticon SCIENCE Desktop Software.

Quickstart SCIENCE Mobile App

The Moticon SCIENCE Mobile App is available for Android only! For more information, refer to the system requirements in the FAQ.

You need an active email address linked to a Google account to activate the mobile app.

1. Contact Moticon support and send in the email address linked to your Google account. Moticon will register this email address for the closed Moticon SCIENCE user group.

2. In Google Play Store, search for “Moticon SCIENCE” and install the mobile app on your phone or tablet.

3. When you launch the mobile app, grant the following permissions:

Bluetooth service
Location service

Quickstart SCIENCE Desktop Software

The Moticon SCIENCE Desktop Software is available for Windows 10 (or higher) only! Refer to the system requirements in the FAQ.

4. Download and install the desktop software on your computer using the access/license credentials
indicated on the software deployment document attached to your product shipment.

Network Setup

You need to connect both your phone/tablet and your computer to the same local network. For troubleshooting, watch the detailed tutorial videos below.

5. Connect your phone/tablet and your computer to the same local network (options: local WiFi, wireless
access point, hotspot initiated by computer).

6. Find the IP (IPv4) address of your computer (e.g. ‘192.168.?.???’) in the system network/internet settings.

7. In the Moticon SCIENCE Mobile App, go to the ‘Settings’ section, enter the IP address of your computer.

8. Press the confirm button and check that the notification indicates a successful network connection.

Tutorial Videos – Software Setup

Watch our tutorial videos to learn more about software setup and network connections.

Sensor Insole Setup

Discover how to set up the Moticon SCIENCE Sensor Insoles.

Quickstart – Sensor Insoles

Get quick started in just 13 steps with your Moticon SCIENCE Sensor Insoles. Note that the software setup has to be carried out before the sensor insole setup.

Handling Instructions – Sensor Insoles

Learn how to insert and remove Moticon SCIENCE Sensor Insoles from a shoe.

Tutorial Videos – Sensor Insoles

Watch our tutorial videos to get hands on training for your Moticon SCIENCE Sensor Insoles.

Further Documentation – Sensor Insoles

Download additional documents related to the Moticon SCIENCE Sensor Insoles here.

Data Acquisition Procedure

Discover how to collect data with your Moticon SCIENCE Sensor Insoles.

Quickstart – Data Acquisition

Get quick started in just a few steps for collecting data with your Moticon SCIENCE system. Note that the following description only includes basic data recording. For detailed information about other options and more settings, watch the tutorial videos below.

Tutorial Videos – Data Acquisition

Watch our tutorial videos to get hands on training for how to collect data with your Moticon SCIENCE system.

Software documentation.

Step by step – you will be guided through all features of the Moticon SCIENCE software step by step in our online documentation.

FAQ

Select a topic of interest to find frequently asked questions.

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  • Other
  • Sensor Insoles
  • Software
  • System

Are Moticon SCIENCE Sensor Insoles certified as medical products?

No. Moticon SCIENCE products are currently not certified as medical products according to ISO 13485 and related product norms. Moticon held a certificate as medical device manufacturer between 12-2016 and 03-2019. We are seeking to regain the certification for our new …

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Which wireless standard do you use?

There are 2 answers to this questions. To connect Moticon SCIENCE Sensor Insoles to a mobile phone and to control measurements with the SCIENCE Mobile App, we use a Bluetooth Low Energy Connection (5.0)Once you want to transmit sensor data …

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Which sizes can I get?

Moticon SCIENCE Sensor Insoles are available in 9 different double sizes. To get an overview, visit the specifications page. In addition, we have prepared a fitting guide to make sure you are able to select the correct sizes for your needs. …

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Do you offer warranty?

Due to the nature of the sensor insoles, we cannot offer a general warranty in the sense of free of charge product exchange. We ensure perfect function before dispatching our products to customers and we specify a typical durability. However, …

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How durable are Moticon SCIENCE Sensor Insole?

Use it, squeeze the outmost out in action, but treat it with care when inserting Moticon SCIENCE Sensor Insoles into a shoe or taking them out! The typical durability of a Moticon Sensor Insole is 100km (60mi) for running. Highly …

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Resources

Our specification documents provide detailed technical and regulatory information.

Datasheets

Size Fitting Guide

This document should be used to determine the correct sensor insole size. Matches international sizing tables.
Note: Please read the Use Notes on page 22

Instruction Manual

Certificates

The SCIENCE Sensor Insole is certified according to regulations for wireless devices in various countries

Note: Currently, certificates exist for Europe & Switzerland (CE) and USA (FCC).

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