Services

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Trade-In

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Software Updates

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Support Service

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Replacements

Support Service

Get individual support
295 Yearly
  • System setup
  • HELPDESK system
  • Extendable per year

Software Updates

Get latest software updates
295 Yearly
  • Feature & Report Updates
  • Performance Enhancements
  • Extendable per year

Replacement Service

Get new sensor insoles
1195 Per Pair
  • Multiple exchanges allowed
  • For all Moticon customers
  • Priority lead time

Trade in with Moticon.

Trade in your eligible sensor insoles for discount toward an update to the latest model.

-20% Off

For all upgrades to Insole3

Scope of service

  • For all Insole2 and earlier models (until 12/2018)
  • Upgrade to latest Insole3 model (from 03/2019
  • Only valid for hardware (not for software upgrades)

1. Request an upgrade

Send an upgrade request to
sales@moticon.de

Indicate the following information
– Your name and name of organization
– Your customer number
– The serial numbers of the sensor insoles to be upgraded

We will send back a formal quotation including a quotation number

2. Order the upgrade

Send your order to
sales@moticon.de

Refer to the quotation number of step 1!

3. Send in Moticon SCIENCE Sensor Insoles

Moticon ReGo AG
Machtlfinger Str. 21
81379 Munich, Germany

Clearly indicate the following information
– The quotation number (e.g. pq190092) of step 1
– The return address for the upgrades

4. Receive upgrades

We will send back your upgraded SCIENCE Sensor Insoles.

Typical lead time is 2 weeks.

You will receive online tracking information.

Software Update Service

Increase your productivity in data processing! Our frequent software updates include access to a whole range of powerful new features for data acquisition, analysis and reporting.

Stay tuned for the latest updates!

 

Scope of service

  • Powerful new software features
  • Frequent updates for Moticon SCIENCE Desktop Software
  • Frequent updates for Moticon SCIENCE Mobile App

 

Service period

  • Valid 12 months
  • Starting at shipping date
  • Extendable yearly

Support Service

Our claim is to provide excellent customer support for our professional users.

We providing extended online documentation and help sections on our website for all customers. In addition, book the Moticon Support Service to get individual support for system setup and to reach our support system.

Scope of service

  • Individual help for initial system setup via Skype session
  • Access to HELPDESK support ticket system

 

Service period

  • Valid 12 months
  • Starting at shipping date
  • Extendable yearly

Replacement Service

We want you to stay 100% productive. So if one of your Moticon SCIENCE Sensor Insoles wears out within 12 months after purchase, you can simply replace them using the Moticon Replacement Service.

Simple, transparent, fast.

 

No upfront booking required – services can be booked on demand for 12 months after purchase!

 

Scope of service

  • Replacement of Moticon SCIENCE Sensor Insoles (Model 3)
  • Pair whise exchange
  • For any damage
  • Multiple exchanges allowed
  • Priority lead time (typically 3 days)!

 

Service period

  • Until 12 months after purchase
  • Starting at shipping date

 

Disclaimer
No legal responsibility is accepted for any errors or omissions in this information, whether such errors or omissions result from negligence, accident, force majeure or any other cause.

1. Request a replacement service

Send a replacement request to
sales@moticon.de

Indicate the following information
– Your name and name of organization
– Your customer number
– The serial numbers of the sensor insoles to be replaced

We will send back a formal quotation including a quotation number

2. Order the Replacement Service

Send your order to
sales@moticon.de

Refer to the quotation number of step 1!

3. Send in Moticon SCIENCE Sensor Insoles

Moticon ReGo AG
Machtlfinger Str. 21
81379 Munich, Germany

Clearly indicate the following information
– The quotation number (e.g. pq190092) of step 1
– The return address

4. Receive replacments

We will send back exchanges for your Moticon SCIENCE Sensor Insoles with priority lead time.

You will receive online tracking information.

 

Sensor Insoles vs. other Wearable Devices
A Moticon SCIENCE Sensor Insole is a highly sophisticated measurement tool, dressed in a consumer device style package. However, it is completely different from activity tracker wristbands or similar products. They are exposed to extremely high mechanical stress and wear out over time just as any shoe does. Keep it in mind and handle your Moticon Sensor Insoles with care!

 

Durability
Get more information about the typical durability of Moticon SCIENCE Sensor Insoles here:

FAQ Durability

Read our handling tips to make sure you use your Moticon SCIENCE Sensor Insoles according to their intended use:

Instruction Manual

 

Limitations
The actual durability of the sensor insoles strongly depends on the usage and the care that is taken for handling and cleaning. In high stress applications like trail running analyses, they wear out faster than in studies with patients only walking slowly.

 

Disclaimer
No legal responsibility is accepted for any errors or omissions in this information, whether such errors or omissions result from negligence, accident, force majeure or any other cause.

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