Services
Trade-In
Software Updates
Support Service
Replacements
Support Service
Get individual support-
System setup
-
HELPDESK system
-
Extendable per year
Software Updates
Get latest software updates-
Feature & Report Updates
-
Performance Enhancements
-
Extendable per year
Replacement Service
Get new sensor insoles-
Multiple exchanges allowed
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For all Moticon customers
-
Priority lead time
Trade in with Moticon.
Trade in your eligible sensor insoles for discount toward an update to the latest model.
-15% Off
For all upgrades to Insole3
Scope of service
- For all Insole2 and earlier models (until 12/2018)
- Upgrade to latest Insole3 model (from 03/2019)
- Only valid for hardware (not for software upgrades)
1. Request an upgrade
Send an upgrade request to
sales@moticon.de
Indicate the following information
– Your name and name of organization
– Your customer number
– The serial numbers of the sensor insoles to be upgraded
We will send back a formal quotation including a quotation number
2. Order the upgrade
Send your order to
sales@moticon.de
Refer to the quotation number of step 1!
3. Send in Moticon SCIENCE Sensor Insoles
Moticon ReGo AG
Machtlfinger Str. 21
81379 Munich, Germany
Clearly indicate the following information
– The quotation number (e.g. sq190092) of step 1
– The return address for the upgrades
4. Receive upgrades
We will send back your upgraded SCIENCE Sensor Insoles.
Typical lead time is 2 weeks.
You will receive online tracking information.
Software Update Service
Increase your productivity in data processing! Our frequent software updates include access to a whole range of powerful new features for data acquisition, analysis and reporting.
Stay tuned for the latest updates!
Scope of service
- Powerful new software features
- Frequent updates for Moticon SCIENCE Desktop Software
- Frequent updates for Moticon SCIENCE Mobile App
Service period
- Valid 12 months
- Starting at shipping date
- Extendable yearly
Moticon Product Release Notes
- Moticon Product Release Note | 2020-05 September 14, 2020
- Moticon Product Release Note | 2020-04 July 23, 2020
- Moticon Product Release Note | 2020-03 March 27, 2020
- Moticon Product Release Note | 2020-02 January 30, 2020
- Moticon Product Release Note | 2020-01 January 13, 2020
- Moticon Product Release Note | 19-12 December 10, 2019
- Moticon Product Release Note | 19-11 December 1, 2019
- Moticon Product Release Note | 19-10 November 7, 2019
- Moticon Product Release Note | 19-09 October 24, 2019
- Moticon Product Release Note | 19-08 September 28, 2019
Support Service
Our claim is to provide excellent customer support for our professional users.
We providing extended online documentation and help sections on our website for all customers. In addition, book the Moticon Support Service to get individual support for system setup and to reach our support system.
Scope of service
- Individual help for initial system setup via Skype session
- Access to HELPDESK support ticket system
Service period
- Valid 12 months
- Starting at shipping date
- Extendable yearly
Replacement Service
We want you to stay 100% productive. So if one of your Moticon SCIENCE Sensor Insoles wears out within 12 months after purchase, you can simply replace them using the Moticon Replacement Service.
Simple, transparent, fast.
No upfront booking required – services can be booked on demand for 12 months after purchase!
Scope of service
- Replacement of Moticon SCIENCE Sensor Insoles (Model 3)
- Pairwise exchange
- For any damage
- Multiple exchanges allowed
- Priority lead time (typically 3 days)!
Service period
- Until 12 months after purchase
- Starting at shipping date
Disclaimer
No legal responsibility is accepted for any errors or omissions in this information, whether such errors or omissions result from negligence, accident, force majeure or any other cause.
1. Request a replacement service
Send a replacement request to
sales@moticon.de
Indicate the following information
– Your name and name of organization
– Your customer number
– The serial numbers of the sensor insoles to be replaced
We will send back a formal quotation including a quotation number
2. Order the Replacement Service
Send your order to
sales@moticon.de
Refer to the quotation number of step 1!
3. Send in Moticon SCIENCE Sensor Insoles
Moticon ReGo AG
Machtlfinger Str. 21
81379 Munich, Germany
Clearly indicate the following information
– The quotation number (e.g. sq190092) of step 1
– The return address
4. Receive replacments
We will send back exchanges for your Moticon SCIENCE Sensor Insoles with priority lead time.
You will receive online tracking information.
Sensor Insoles vs. other Wearable Devices
A Moticon SCIENCE Sensor Insole is a highly sophisticated measurement tool, dressed in a consumer device style package. However, it is completely different from activity tracker wristbands or similar products. They are exposed to extremely high mechanical stress and wear out over time just as any shoe does. Keep it in mind and handle your Moticon Sensor Insoles with care!
Durability
Get more information about the typical durability of Moticon SCIENCE Sensor Insoles here:
Read our handling tips to make sure you use your Moticon SCIENCE Sensor Insoles according to their intended use:
Limitations
The actual durability of the sensor insoles strongly depends on the usage and the care that is taken for handling and cleaning. In high stress applications like trail running analyses, they wear out faster than in studies with patients only walking slowly.
Disclaimer
No legal responsibility is accepted for any errors or omissions in this information, whether such errors or omissions result from negligence, accident, force majeure or any other cause.