OpenGo FAQs

Sensor Insoles

OpenGo FAQs

App

Is it possible to analyze data on the mobile phone or tablet?

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I cannot download the OpenGo App from the Play Store

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I denied Bluetooth and location permission at the first startup of the mobile app. How can I allow permission?

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How can I edit the sound volume of the Timed Recording function?

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I cannot connect to sensor insoles

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How can I make the mobile app update automatically?

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Which phone and tablet types can I use for the mobile app?

Generally, most Android mobile devices built from 2019 or newer work with the OpenGo App. Some models, however, do…

What are the minimum system requirements to run the mobile app?

The Moticon OpenGo Mobile App is currently available for Android operating systems only. Minimum system requirements:Mobile Phone OS: Android…

Which channels are included in the raw sensor data?

You can select the sensor channels that are included in the raw data in the OpenGo App settings for…

What does “timed recording” mean?

A “timed recording” refers to data recording on the sensor insoles’ onboard memory, which is stopped automatically after a…

OpenGo FAQs

Software

Is it possible to analyze data on the mobile phone or tablet?

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Can I synchronize sensor insole data with other MOCAP systems?

The OpenGo system offers various options for synchronizing OpenGo Sensor Insole data with other motion capture systems. Generally, the…

What are the minimum system requirements for the desktop software?

The Moticon OpenGo Desktop Software is currently available for Windows operating systems only. Minimum system requirements:Windows 10Intel i5 or…

Can I use my desktop software without updates?

Refer to this FAQ article for more information about software updates….

Do I have to pay for software updates?

All customers receive the latest software version when purchasing Moticon software for the first time. In addition, Moticon offers…

Can I realize realtime data transmission?

Yes, the Moticon OpenGo system offers a live data transmission from the OpenGo Sensor Insoles to the OpenGo Software,…

OpenGo FAQs

Services

Do you offer warranty for the sensor insoles?

Moticon is not offering a general warranty for sensor insoles as durability strongly depends in the usage. Each sensor…

OpenGo FAQs

Accessories

Why should I use the Moticon coin cell charger?

The Moticon Coin Cell Charger is specifically designed for the rechargeable coin cell batteries that are used in OpenGo…

Can I use other coin cell battery types?

You should not use other coin cell batteries except for the model that is specified for OpenGo Sensor Insoles….

OpenGo FAQs

Other

Is it possible to analyze data on the mobile phone or tablet?

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Can I stream sensor insole data to an external application?

Yes, you can stream data from OpenGo Sensor Insoles to external software instances. There are 3 options, listed in…

Do you offer a software development kit (SDK)?

Yes, Moticon offers different software development kits (SDKs) for the OpenGo product line. The Moticon SDK solutions range from…

Can I get help to get my study IRB approved?

Yes, we support you in getting your research study approved by your ethics commission. Our support includes risk assessment…

What type of support can I expect?

All customers have free access to our extended online documentation, tutorial videos and technical FAQs. In addition, Moticon offers…

Can I synchronize sensor insole data with other MOCAP systems?

The OpenGo system offers various options for synchronizing OpenGo Sensor Insole data with other motion capture systems. Generally, the…