What are your support policies?

Moticon offers a yearly support service which includes help for your initial system setup (online, not on site) and support from our support team through our online support ticket system. This service is mandatory for one year if you are a first time customer.

The Moticon Support Service is not a subscription. We will inform you once your service expires but it is up to you if you want to extend it.

Once your support service expires, you still have full access to all our online support materials, but you will not get individual support from our support team any longer.

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