Connection Setup

This page provides step-by-step instructions for setting up the required connections, and helps in troubleshooting typical problems during setup:

In addition, please note that the Moticon website contains several helpful tutorial videos.

In particular, there is a video on data transfer to computer and live data transmission.

Bluetooth (BLE)

For setting up and pairing sensor insoles, see Sensor Insoles.

The connection indicator in the Info Header displays the BLE connection status when in Record or Measurements screen. If it does not stop flashing (keeps searching for a sensor insole), the following should be checked:

  1. Has the correct pair of sensor insoles been selected?
  2. Are the batteries inserted and fully charged? Shake the sensor insoles to turn them on.
  3. It is often helpful to re-trigger the BLE connection using the Android "overview" button (square button). If the BLE connection indicator doesn't stop flashing (in Record or Measurements screen), press the overview button to bring the app to the background, and then tap the app to bring it back to foreground.
  4. If the connection is still not working: In the Firmware Update screen, check if the sensor insoles are listed after (2.). If not, please follow (5.) and (6.). If they are listed, please carry out a firmware update by clicking on the respective list entry.
  5. In the general Android settings, under "Apps", make sure that all potentially critical permissions are granted to the Moticon SCIENCE Mobile App. This can be different depending on the mobile device manufacturer. Typical permissions which may cause issues if not granted are: location (for BLE connection), radio/network-related permissions, automatic re-connect permissions, data quota limitations, and energy-saving (the later two should be turned off).
  6. Try to uninstall and re-install the Moticon SCIENCE Mobile App. When starting the app for the first time, pay particular attention to grant all requested permissions.
  7. If the connection is unstable or slow, make sure that the pressure distribution widget is disabled.
  8. If the BLE connection is still not working or unstable, please try to use a mobile device recommended by Moticon.

WiFi

Setting up the network connection between the mobile/tablet and the endpoint computer (running the Moticon SCIENCE Desktop Software) requires the IP address of the endpoint computer to be entered in the mobile app.

Info

The below screenshots show an example where the endpoint computer has the IP address 192.168.0.104, and the mobile phone has the IP address 192.168.0.201. They share a common network with sub-net 192.168.0.xxx. Your IP settings will deviate from this, but you have to make sure that both devices are in the same sub-net.

  1. Connect your mobile phone and the endpoint computer to the same network. Go to Connectivity to learn more about the different options.

  2. Go to the Settings screen, and enter the IP address of the endpoint computer.
    If you do not know the IP address, please follow (5.).
    The default Port number is 9999 and should not be changed unless there are port conflicts with other services running on the endpoint computer. If the port number is changed, it also has to be changed in the Moticon SCIENCE Desktop Software settings (to the same number).

  3. Start the Moticon SCIENCE Desktop Software and go to the Record section. The desktop software can only receive data from the mobile/tablet in this section.

  4. Back in the mobile app settings, click Check Connection. With the indication of "Endpoint Found", your Connection Settings are completed. In case of a network error, please follow (6.).

  5. To find out the IP address of the endpoint computer running the Moticon SCIENCE Desktop Software:

    • Start the Moticon SCIENCE Desktop Software, go to the Record section, and open the settings (gear symbol on upper right side).
    • Open the Controller settings.
    • Have a look at the list of IP addresses (in the example, this list has only one entry). One of these addresses is the one to be entered in the mobile app settings. You may either simply try all IP addresses given in the list, or use the "IP address of this device" shown in the mobile app settings and go by the sub-net prefix (192.168.0.xxx in the example) to identify the correct IP address (192.168.0.104 in the example).
  6. If the connection setup was not successful, make sure that the desktop software is properly set up:

    • Start the Moticon SCIENCE Desktop Software, go to the Record section, and open the settings (gear symbol on upper right side).
    • Open the Controller settings.
    • Make sure the controller is turned On. It should only be turned off in case the Port number has to be changed (default: 9999).
    • If there is a service already using port 9999, change the port number to an available port number (has also to be set in the mobile app settings). Requires a desktop software restart.
  7. Continuing network errors are usually due to the following reasons:

    • The entered IP address and/or port number is not correct. Please double-check step (5.).
    • A firewall blocks the communication between the mobile/tablet and the endpoint computer. See (8.) for further steps.
    • The mobile/tablet and the endpoint computer are not in the same network. See (9.) for further steps.
  8. When starting the Moticon SCIENCE Desktop Software for the first time, it might have happened that, in the firewall popup, "Allow access" has not been clicked. Unfortunately, the popup will not occur again during later starts of the software, and port 9999 keeps being blocked.
    The easiest way to identify that the firewall causes the network problems is to completely turn it off, however this is not recommended as permanent solution due to the involved security threat.
    If the Windows firewall is used, there are two possibilities to grant access:

    • In the Windows firewall > "Advanced settings" > "inbound rules", delete all entries related to "Moticon". Restart the Moticon SCIENCE Desktop Software, and go to the Record screen. You should now see the firewall popup again. Click Allow access.
    • Alternatively, in the Windows Defender Firewall, open the properties of all inbound rules blocking the Moticon SCIENCE Desktop Software, and select Allow the connection.
    • In case you are using a different firewall software, please consult the firewall's documentation about how to grant access to the Moticon software (at least for the inbound TCP port used for data transfer, default 9999).
  9. The following checks may help to ensure that the devices are in the same network:

    • If both the mobile/tablet and the endpoint computer (laptop) use WiFi, make sure they are both logged into the same wireless network. There may be different WiFi networks available, potentially even provided by the same access point, and the mobile/tablet and the endpoint computer may not be connected to the same one.
    • If the endpoint computer is connected by cable, it is not as easy to check if it shares the WiFi network. Please consult your network administrator in this case.
    • For advanced users: You may try to ping the connection between the mobile/tablet and the endpoint computer, e.g. using one of the many (often free) ping apps on the mobile/tablet.
      Just keep in mind that even the ping's may be blocked by the firewall on the endpoint computer. To allow pings in the Windows firewall, go to "Advanced settings" > "Inbound Rules" > search for line "File and Printer Sharing (Echo Request - ICMPv4-In)" with profile column "Private" > right click > "Enable Rule". This should result in a green checkbox in the corresponding line, and the properties dialog of the rules should have the "Activated" checkbox checked.
  10. If all of the above does not work, try using a separate access point for connecting the mobile/tablet and the endpoint computer, e.g. a mobile access point.