What are your support policies?

Moticon offers a yearly support service which includes help for your initial system setup (online, not on site) and support from our support team through our online support ticket system. This service is mandatory for one year if you are a first time customer. The Moticon Support Service is not a subscription. We will inform […]

Do you offer support for IRB and study design?

Yes, our team has been working with our customers in various fields on IRB approvals and on how to properly design clinical studies using Moticon products. Our experience includes research on endpoints for gait stability in the pharma industry, functional outcome assessment for trauma and total joint replacement patients and rehabilitation programs. We also supported […]

Are Moticon SCIENCE Sensor Insoles certified as medical products?

No. Moticon SCIENCE products are currently not certified as medical products according to ISO 13485 and related product norms. Moticon held a certificate as medical device manufacturer between 12-2016 and 03-2019. We are seeking to regain the certification for our new products again, but there is no concrete timeline at this point. Please contact us for further […]

Do you offer warranty?

Due to the nature of the sensor insoles, we cannot offer a general warranty in the sense of free of charge product exchange. We ensure perfect function before dispatching our products to customers and we specify a typical durability. However, Moticon offers an attractive product replacement service. For a period of 12 months after purchase, […]