Welcome to Moticon Support
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Software Setup
Sensor Insole Setup
Data Acquisition
Software Docu
FAQ
Size Guide
Resources
Trade in with Moticon.
Trade in your eligible sensor insoles for discount toward an update to the latest model.
Trade in with Moticon.
Trade in your eligible sensor insoles for discount toward an update to the latest model.
Software Updates
Stay up to date and receive new software features and performance enhancements.
Support Service
Get individual support for system setup and access to the Moticon HELPDESK system.
Replacement Service
Exchange SCIENCE Sensor Insoles and get discounts up to 12 months after purchase.
Get support.
Answer a few questions and we’ll get back to you and help you find a solution.
Software setup.
Discover how to set up the Moticon SCIENCE Mobile App and the Moticon SCIENCE Desktop Software.
Quickstart SCIENCE Mobile App
The Moticon SCIENCE Mobile App is available for Android only! For more information, refer to the system requirements in the FAQ.
You need an active email address linked to a Google account to activate the mobile app.
1. Contact Moticon support and send in the email address linked to your Google account. Moticon will register this email address for the closed Moticon SCIENCE user group.
2. In Google Play Store, search for “Moticon SCIENCE” and install the mobile app on your phone or tablet.
3. When you launch the mobile app, grant the following permissions:
Bluetooth service
Location service
Quickstart SCIENCE Desktop Software
The Moticon SCIENCE Desktop Software is available for Windows 10 (or higher) only! Refer to the system requirements in the FAQ.
4. Download and install the desktop software on your computer using the access/license credentials
indicated on the software deployment document attached to your product shipment.
Network Setup
You need to connect both your phone/tablet and your computer to the same local network. For troubleshooting, watch the detailed tutorial videos below.
5. Connect your phone/tablet and your computer to the same local network (options: local WiFi, wireless
access point, hotspot initiated by computer).
6. Find the IP (IPv4) address of your computer (e.g. ‘192.168.?.???’) in the system network/internet settings.
7. In the Moticon SCIENCE Mobile App, go to the ‘Settings’ section, enter the IP address of your computer.
8. Press the confirm button and check that the notification indicates a successful network connection.
Tutorial Videos – Software Setup
Watch our tutorial videos to learn more about software setup and network connections.
Sensor Insole Setup
Discover how to set up the Moticon SCIENCE Sensor Insoles.
Quickstart – Sensor Insoles
Get quick started in just 13 steps with your Moticon SCIENCE Sensor Insoles. Note that the software setup has to be carried out before the sensor insole setup.
Handling Instructions – Sensor Insoles
Learn how to insert and remove Moticon SCIENCE Sensor Insoles from a shoe.
Tutorial Videos – Sensor Insoles
Watch our tutorial videos to get hands on training for your Moticon SCIENCE Sensor Insoles.
Further Documentation – Sensor Insoles
Download additional documents related to the Moticon SCIENCE Sensor Insoles here.
Data Acquisition Procedure
Discover how to collect data with your Moticon SCIENCE Sensor Insoles.
Quickstart – Data Acquisition
Get quick started in just a few steps for collecting data with your Moticon SCIENCE system. Note that the following description only includes basic data recording. For detailed information about other options and more settings, watch the tutorial videos below.
Tutorial Videos – Data Acquisition
Watch our tutorial videos to get hands on training for how to collect data with your Moticon SCIENCE system.
Software documentation.
Step by step – you will be guided through all features of the Moticon SCIENCE software step by step in our online documentation.
FAQ
Select a topic of interest to find frequently asked questions.
- All
- Other
- Sensor Insoles
- Software
- System
What are your support policies?
Moticon offers a yearly support service which includes help for your initial system setup (online, not on site) and support from our support team through our online support ticket system. This service is mandatory for one year if you are …
Do I have to pay for software updates?
Moticon offers a yearly software update service which includes all updates of the Moticon SCIENCE Desktop Software. This service is mandatory for the first year and if you are a first time customer. However, you may continue to use your …
Do you offer support for IRB and study design?
Yes, our team has been working with our customers in various fields on IRB approvals and on how to properly design clinical studies using Moticon products. Our experience includes research on endpoints for gait stability in the pharma industry, functional …
What are the minimum system requirements for the desktop computer?
The Moticon SCIENCE Desktop Software is currently only available for Windows operating systems. Minimum system requirements: Windows 10 Intel i5 or equivalent 4 GB RAM 1 GB HDD DirectX9 Back to FAQ overview
What are the minimum system requirements for the mobile phone?
The Moticon SCIENCE Mobile App is currently only available for Android operating systems. System requirements: Mobile Phone OS: Android 9 (Pie) or higher Bluetooth: BLE 5.0 or higher Back to FAQ overview
Can I synchronize Moticon SCIENCE data with other systems?
There are a 3 options how you can synchronize data from Moticon SCIENCE Sensor Insoles with other systems’ data like EMG, force plates or IMUs. Sync external data using Moticon SCIENCE Desktop Software UDP protocol import or TXT import of …
Resources
Our specification documents provide detailed technical and regulatory information.
Datasheets
Size Fitting Guide
This document should be used to determine the correct sensor insole size. Matches international sizing tables.
Note: Please read the Use Notes on page 22
Instruction Manual
Certificates
The SCIENCE Sensor Insole is certified according to regulations for wireless devices in various countries
Note: Currently, the certification is valid for Europe & Switzerland (CE).