Welcome to Moticon Support

icn-020b_get-support

Get Support

icn-057_sensor-insoles

Quickstart Manuals

icn-063_auto-video-sync

Tutorial Videos

icn-018_documentation

Software Docu

icn-019b_faq

FAQ

icn-022_fitting-guide

Size Guide

icn-021_datasheets

Datasheets

icn-020b_get-support

Get Support

icn-057_sensor-insoles

Quickstart Manuals

icn-063_auto-video-sync

Tutorial Videos

icn-018_documentation

Software Docu

icn-019b_faq

FAQ

icn-022_fitting-guide

Size Guide

icn-021_datasheets

Resources

Trade in with Moticon.

Trade in your eligible sensor insoles for discount toward an update to the latest model.

Trade in with Moticon.

Trade in your eligible sensor insoles for discount toward an update to the latest model.

Software Updates

Stay up to date and receive new software features and performance enhancements.

Support Service

Get individual support for system setup and access to the Moticon HELPDESK system.

Replacement Service

Exchange SCIENCE Sensor Insoles and get discounts up to 12 months after purchase.

Get Support

Answer a few questions and we’ll get back to you and help you find a solution.

Quickstart Manuals

Discover how to set up your Moticon SCIENCE Sensor Insoles and software.

icn-058_software-setup

Software Setup

icn-057_sensor-insoles

Sensor Insole Setup

icn-059_daq-procedure

Data Acquisition Procedure

Tutorial Videos

Watch our online training videos and learn tipps and tricks about how to use Moticon SCIENCE.

Software Documentation

Step by step – you will be guided through all features of the Moticon SCIENCE software step by step in our online documentation.

FAQ

Select a topic of interest to find frequently asked questions.

  • All
  • Other
  • Sensor Insoles
  • Software
  • System

What are your support policies?

Moticon offers a yearly support service which includes help for your initial system setup (online, not on site) and support from our support team through our online support ticket system. This service is mandatory for one year if you are …

Read More

Do I have to pay for software updates?

Moticon offers a yearly software update service which includes all updates of the Moticon SCIENCE Desktop Software. This service is mandatory for the first year and if you are a first time customer. However, you may continue to use your …

Read More

Do you offer support for IRB and study design?

Yes, our team has been working with our customers in various fields on IRB approvals and on how to properly design clinical studies using Moticon products. Our experience includes research on endpoints for gait stability in the pharma industry, functional …

Read More

What are the minimum system requirements for the desktop computer?

The Moticon SCIENCE Desktop Software is currently only available for Windows operating systems. Minimum system requirements: Windows 10 Intel i5 or equivalent 4 GB RAM 1 GB HDD DirectX9 Back to FAQ overview

Read More

What are the minimum system requirements for the mobile phone?

The Moticon SCIENCE Mobile App is currently only available for Android operating systems. System requirements: Mobile Phone OS: Android 9 (Pie) or higher Bluetooth: BLE 5.0 or higher See desktop computer requirements Back to FAQ overview

Read More

Can I synchronize Moticon SCIENCE data with other systems?

There are a 3 options how you can synchronize data from Moticon SCIENCE Sensor Insoles with other systems’ data like EMG, force plates or IMUs. Sync external data using Moticon SCIENCE Desktop Software UDP protocol import or TXT import of …

Read More

Resources

Our specification documents provide detailed technical and regulatory information.

Application Notes and Whitepapers

Datasheets

Size Fitting Guide

This document should be used to determine the correct sensor insole size. Matches international sizing tables.
Note: Please read the Use Notes on page 22

Instruction Manual

Certificates

The SCIENCE Sensor Insole is certified according to regulations for wireless devices in various countries
Note: Currently, the certification is valid for Europe & Switzerland (CE) and the United States of America (FCC).

This website uses cookies to improve your experience. If you continue using our website, we assume your consent with this. Further information is provided in our data privacy statement.