Welcome to Moticon Support
Get Support
Quickstart Manuals
Tutorial Videos
Software Docu
FAQ
Size Guide
Datasheets
Get Support
Quickstart Manuals
Tutorial Videos
Software Docu
FAQ
Size Guide
Datasheets
Trade in with Moticon.
Trade in your eligible sensor insoles for discount toward an update to the latest model.
Trade in with Moticon.
Trade in your eligible sensor insoles for discount toward an update to the latest model.
Software Updates
Stay up to date and receive new software features and performance enhancements.
Support Service
Get individual support for system setup and access to the Moticon HELPDESK system.
Replacement Service
Exchange SCIENCE Sensor Insoles and get discounts up to 12 months after purchase.
Get Support
Answer a few questions and we’ll get back to you and help you find a solution.
Software Documentation
Step by step – you will be guided through all features of the Moticon SCIENCE software step by step in our online documentation.
FAQ
Select a topic of interest to find frequently asked questions.
- All
- Other
- Sensor Insoles
- Software
- System
What are your support policies?
Moticon offers a yearly support service which includes help for your initial system setup (online, not on site) and support from our support team through our online support ticket system. This service is mandatory for one year if you are …
Do I have to pay for software updates?
Moticon offers a yearly software update service which includes all updates of the Moticon SCIENCE Desktop Software. This service is mandatory for the first year and if you are a first time customer. However, you may continue to use your …
Do you offer support for IRB and study design?
Yes, our team has been working with our customers in various fields on IRB approvals and on how to properly design clinical studies using Moticon products. Our experience includes research on endpoints for gait stability in the pharma industry, functional …
What are the minimum system requirements for the desktop computer?
The Moticon SCIENCE Desktop Software is currently only available for Windows operating systems. Minimum system requirements: Windows 10 Intel i5 or equivalent 4 GB RAM 1 GB HDD DirectX9 Back to FAQ overview
What are the minimum system requirements for the mobile phone?
The Moticon SCIENCE Mobile App is currently only available for Android operating systems. System requirements: Mobile Phone OS: Android 9 (Pie) or higher Bluetooth: BLE 5.0 or higher See desktop computer requirements Back to FAQ overview
Can I synchronize Moticon SCIENCE data with other systems?
There are a 3 options how you can synchronize data from Moticon SCIENCE Sensor Insoles with other systems’ data like EMG, force plates or IMUs. Sync external data using Moticon SCIENCE Desktop Software UDP protocol import or TXT import of …
Resources
Our specification documents provide detailed technical and regulatory information.
Datasheets
Size Fitting Guide
This document should be used to determine the correct sensor insole size. Matches international sizing tables.
Note: Please read the Use Notes on page 22
Instruction Manual
Certificates
The SCIENCE Sensor Insole is certified according to regulations for wireless devices in various countries
Note: Currently, the certification is valid for Europe & Switzerland (CE) and the United States of America (FCC).